myPhonak

4.1
98.5K reviews
1M+
Downloads
Content rating
USK: All ages
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About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices
** Available on Audéo Fit only
***Available on Audéo Fit , Lumity and Infinio devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Virto™ I (Infinio)
Phonak Audéo™ I (Infinio)
Phonak CROS™ I (Infinio)
Phonak Sky™ L (Lumity)
Phonak Naída™ L (Lumity)
Phonak Terra™+
Phonak CROS™ L (Lumity)
Phonak Audéo Fit™ (Lumity)
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak Audéo Life™ (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Updated on
12 Sept 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Health and fitness, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.1
95.9K reviews
Stefan Sieber
11 October 2025
I am using the app with Phonak Audeo I90 Sphere. Remote support sessions work well. Hearing programs I renamed are not persistent. A nice feature is recording of steps, seems to be accurate, compared to those recorded by phone. Wearing time recording is ridiculously buggy: I got up to 36 hours of wearing time (per day!) on one side, less or none on the other side. And it's left one day, right on another, some days it's perfectly reasonable. Often the app doesn't connect, need to force stop
Did you find this helpful?
Sonova AG
13 October 2025
Thank you for your detailed feedback. We appreciate you sharing your experience - some of the issues you describe, such as connection stability and inaccurate wearing time, are known and under review by our development team. We recommend ensuring the app is updated to the latest version and reconnecting your devices if problems persist.
Kenneth Marcotte
1 December 2024
Overall the app works. However, it always defaults to "Automatic". Automatic sounds awful to me and I must then change it back to my custom program. Please let me set which program I want to use as the default. Every hearing aid is customized so let me pick the custom program that I want and not your "Automatic" program. Let me know if this is something that you are considering.
104 people found this review helpful
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Sonova AG
2 December 2024
To minimize the occurrence of this behavior, we recommend turning off tones in your smartphone settings. Please see the link below for more information: https://product-support.phonak.com/s/article/Hearing-aids-switch-program-when-receiving-a-sound-notification?language=en_US
Amke Visser
13 February 2023
What a mess: Out of the blue I can't log into my account on the app, to see how many steps I did today. It always says: "this site can't be found", or "no internet connection". This happens on my phone (pixel 6) as well as on my Samsung tablet. Bluetooth is properly connected and the internet signal strong and stable. A new update of the app is overdue!
Did you find this helpful?
Sonova AG
14 February 2023
We sincerely apologize for the inconvenience. Can you send any screenshots related to the issue along with your device details. You can contact us directly: https://product-support.phonak.com/s/contactsupport. Thank you, Sonova Team.

What's new

New hearing aids supported:
• Phonak Virto™ Infinio

New and improved functions:
• Simplified pairing process
• General bug fixes and performance improvements

Thank you for using myPhonak!