
Katie Farmer
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The app is very straightforward and easy to use. The only major problem is that I have to uninstall and reinstall about every 2 to 3 months because the app just stops working which is difficult because then I have to reconnect it with my hearing aids in the charger. So if this happens at work, I'm pretty much stuck without being able to change any settings. additionally, it will just randomly disconnect from my hearing aids for a few seconds, which is odd.
2 people found this review helpful

Brian Squires
First time I've downloaded this app since having hearing aids fitted 10 days ago. For the first couple of days it worked really well but the app soon started to get annoying. Firstly it continually lost connection with my hearing aids then I noticed that I needed to charge my phone more frequently, even though I had altered the settings on my phone to limit the app draining the battery. Sadly I'm going to have to uninstall this app, as it's become more trouble than it's worth, shame really.
114 people found this review helpful
Oticon A/S
30 December 2024
Dear Brian, thank you for your feedback. We will need additional information to provide support. Please, reach out to the support team at appsupport@oticon.com mentioning the model of your hearing aids and the model of the phone. They will be glad to help. Kind Regards, Oticon

Louis Bush
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Doesn't work very well, never seems to find both hearing aids, usually just one or the other, most of time have to make adjustments manually on the actual aids, makes the app next to useless. An update improved connection between app and hearing aids for a few months but the app is now worse than before, no matter what's tried the two will not connect making the app seem pretty useless.
99 people found this review helpful
Dear Louis, thank you for your feedback. We are sorry to hear about the inconvenience. If you are still experiencing issues with the app, please reach out to appsupport@oticon.com describing the behavior you are experiencing and they will be glad to help you as soon as possible. Kind Regards, Oticon