
Jorge González González
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After spending hundreds of euros in changing regular bulbs for these ones, feels very cheap to see offers in the app very often pushing to buy more. Further more, the bulbs keep disconnecting from the app, saying they're offline, when they're not, just randomly. It feels more like a university project than a finished product. Also, the app gives some trouble to connect to 2.4Ghz wifis sometimes.
1 person found this review helpful
Signify Netherlands B.V.
14 October 2025
HI.
Thank you for your feedback. We understand how important it is for your smart lighting setup to be both reliable and user-friendly, and we’re sorry to hear about the challenges you've faced with connectivity.
To assist you on this, please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).

Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
28 people found this review helpful
Signify Netherlands B.V.
28 August 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

Brianna Elliott
lights used to work, never had issue, suddenly my internet can connect to everything the way it used except the lights can't connect. My $2000 gaming PC connects and plays everything just fine. This app? KNOWS there's and issue, has a button that offers help, click the button: "Help Center being added in next update?" no suggestions on how to fix this.
21 people found this review helpful
Signify Netherlands B.V.
6 July 2025
Hi Brianna.
Thanks for your feedback. We’d love to help get your lights reconnected and working smoothly again.
For quick support, please open the WiZ Connected app, go to "Discover", then tap "Help Center" to start a live chat with our team.
We look forward to assisting you soon.