
A Google user
I have used it several times during my visits in London in LHR airport, the 5% discount can be used for real. However, the problem is the points haven't raised up at all since (as they said) 7 days after purchasing date or months later whatsoever. I tried many times to contact Dufry team by email, I haven't heard of them at all! so basically no chance to upgrade the tiers.
12 people found this review helpful

A Google user
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The app works fine, and it is good to have discount at checkout at certain airports. However, the points based on purchase are not reflected even a month after the purchase - which means there is no way to progress on the tiers, and get higher discounts. This needs to be properly supported. Update : Received a response from Dufry, mentioning you can claim missing points online. However, this does not work as I can get up to the submission form, but the submission page is passive.
42 people found this review helpful
Dufry International AG
March 18, 2019
Hi Rohit, we're glad you liked our app, but we're sorry to hear that your experience wasn't what you hoped for. We are of course working hard to optimize this process. If your points are not credited past 7 days, please note that you can request them directly from your app when you go in your profile / My points and purchase history. The Dufry Team

sarrah raslan
Terrible app and website. I've been trying to order for several days now, it doesn't work at all. I find the items I'd like to shop for, try to put them in the cart and keeps telling me "you need to choose options for you item", yet there are no other options. I tried different items just to make sure, and the site and app crash. Too bad, cause the idea would be good if it would work, so I think I'll have to get to the airport am hour earlier just to do my shopping. Such a shame!
29 people found this review helpful